---
title: "Frequently Asked Questions"
description: "Ketryx help center FAQ covering compliance, integrations, lifecycle management, risk, testing, traceability and AI agents."
last_reviewed: 2026-06-11
---

# Frequently Asked Questions

Browse Ketryx FAQ articles by topic.

## General

- [How should I use this FAQ page?](../articles/how-should-i-use-this-faq-page.md)
- [How do I contact Ketryx Support?](../articles/how-do-i-contact-ketryx-support.md)
- [When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?](../articles/when-i-go-to-my-projects-dashboard-i-no-longer-see-my-project-where-is-it-how.md)
- [Does Ketryx support third-party Jira fields?](../articles/does-ketryx-support-third-party-jira-fields.md)
- [Can I access the record of a deleted document in Ketryx?](../articles/can-i-access-the-record-of-a-deleted-document-in-ketryx.md)
- [Which rich text formats does Ketryx support?](../articles/which-rich-text-formats-does-ketryx-support.md)
- [Do users get email notifications when an assigned item or training document needs approval?](../articles/do-users-get-email-notifications-when-an-assigned-item-or-training-document.md)
- [Why does a formatted numerical list separated by sections (within the same field) have the numbering reset in Ketryx whereas in Jira the list continues?](../articles/why-does-a-formatted-numerical-list-separated-by-sections-within-the-same-field.md)
- [Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?](../articles/why-are-my-items-in-the-resolved-state-able-to-be-pushed-to-closed-without.md)
- [How to change resolution field in Jira](../articles/how-to-change-resolution-field-in-jira.md)
- [How do I update my username in Ketryx?](../articles/how-do-i-update-my-username-in-ketryx.md)
- [Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?](../articles/why-am-i-getting-an-invalid-token-error-and-delayed-verification-email-when.md)
- [How do I configure Ketryx so that risks are automatically associated and prompt mitigation or reassessment when a requirement or test is updated?](../articles/how-do-i-configure-ketryx-so-that-risks-are-automatically-associated-and-prompt.md)
- [How do i migrate data into a Ketryx project?](../articles/how-do-i-migrate-data-into-a-ketryx-project.md)
- [What is a Fork Release in Ketryx and what can it be used for?](../articles/what-is-a-fork-release-in-ketryx-and-what-can-it-be-used-for.md)
- [How do I remove automated tests (ATs) from Ketryx?](../articles/how-do-i-remove-automated-tests-ats-from-ketryx.md)
- [Why aren't attachments loading to my excel document template?](../articles/why-aren-t-attachments-loading-to-my-excel-document-template.md)
- [How can I lock multiple records at once?](../articles/how-can-i-lock-multiple-records-at-once.md)
- [What's the difference between Ketryx's Problem Report and Anomaly Report?](../articles/what-s-the-difference-between-ketryx-s-problem-report-and-anomaly-report.md)
- [Why do systems documents and templated documents have different behavior for prompting re-generation?](../articles/why-do-systems-documents-and-templated-documents-have-different-behavior-for.md)
- [How can I generate ATs in my templated documents?](../articles/how-can-i-generate-ats-in-my-templated-documents.md)
- [How do I utilize the Jira API to generate identifier numbers for Ketryx select option fields?](../articles/how-do-i-utilize-the-jira-api-to-generate-identifier-numbers-for-ketryx-select.md)
- [How can I define custom document IDs?](../articles/how-can-i-define-custom-document-ids.md)
- [How do I import data into my Jira project?](../articles/how-do-i-import-data-into-my-jira-project.md)
- [How do I generate a table of contents on custom templated documents?](../articles/how-do-i-generate-a-table-of-contents-on-custom-templated-documents.md)
- [How can I rename my Organization or Project?](../articles/how-can-i-rename-my-organization-or-project.md)
- [What if I did not use a service account to connect an integrated system with Ketryx?](../articles/what-if-i-did-not-use-a-service-account-to-connect-an-integrated-system-with.md)
- [What email account should I use when integrating Ketryx with my other systems?](../articles/what-email-account-should-i-use-when-integrating-ketryx-with-my-other-systems.md)
- [How does Ketryx validate integrations?](../articles/how-does-ketryx-validate-integrations.md)
- [How do I export Jira items for a Ketryx migration?](../articles/how-do-i-export-jira-items-for-a-ketryx-migration.md)

## Ketryx Lifecycle Management

- [How can I use Ketryx for ISO 13485 compliance?](../articles/how-can-i-use-ketryx-for-iso-13485-compliance.md)
- [How do I integrate Ketryx with Jira?](../articles/how-do-i-integrate-ketryx-with-jira.md)
- [How to review Item Records in Ketryx](../articles/how-to-review-item-records-in-ketryx.md)
- [How can I save edited approval rules so they don't revert to the default approval once a document is transitioned to the close state?](../articles/how-can-i-save-edited-approval-rules-so-they-don-t-revert-to-the-default.md)
- [When are Change Requests, CAPAs, Anomalies, and Complaints included in the Change Management File](../articles/when-are-change-requests-capas-anomalies-and-complaints-included-in-the-change.md)
- [How are Change Requests approved in Ketryx—are tickets closed upon approval, and does this happen in the CR or test plan? Can we customize the process to support significance review with fields or workflows as needed?](../articles/how-are-change-requests-approved-in-ketryx-are-tickets-closed-upon-approval-and.md)
- [When during the product lifecycle should change controls be implemented? Are they required for prototypes, version updates, or patch releases?](../articles/when-during-the-product-lifecycle-should-change-controls-be-implemented-are.md)
- [What is the difference between a Software Item Spec and a Task in Ketryx?](../articles/what-is-the-difference-between-a-software-item-spec-and-a-task-in-ketryx.md)
- [How do I get the Approvals and Traceability widgets to show in Jira for non-default issue types?](../articles/how-do-i-get-the-approvals-and-traceability-widgets-to-show-in-jira-for-non.md)
- [How Can I Filter Items by Status and Approval on the All Items Page?](../articles/how-can-i-filter-items-by-status-and-approval-on-the-all-items-page.md)
- [Can I produce different documents for different regulatory regions from the same design controls in the same project?](../articles/can-i-produce-different-documents-for-different-regulatory-regions-from-the.md)
- [Can I defer Anomalies in Ketryx?](../articles/can-i-defer-anomalies-in-ketryx.md)
- [Can I approve items in bulk?](../articles/can-i-approve-items-in-bulk.md)
- [What is the difference between a set of incorporated and referenceable items?](../articles/what-is-the-difference-between-a-set-of-incorporated-and-referenceable-items.md)
- [Can Ketryx only track parts of a project?](../articles/can-ketryx-only-track-parts-of-a-project.md)
- [Is it possible to manage branched requirements in Ketryx?](../articles/is-it-possible-to-manage-branched-requirements-in-ketryx.md)
- [Does Ketryx take into account and record prior ticket history in Jira?](../articles/does-ketryx-take-into-account-and-record-prior-ticket-history-in-jira.md)
- [Is the release version in Jira the same as the one in Ketryx?](../articles/is-the-release-version-in-jira-the-same-as-the-one-in-ketryx.md)
- [How can we manage projects in a way that gives devs additional information on how to perform an implementation that will not show up in our regulatory submission?](../articles/how-can-we-manage-projects-in-a-way-that-gives-devs-additional-information-on.md)
- [Is it possible to create a Ketryx project before creating a Jira project?](../articles/is-it-possible-to-create-a-ketryx-project-before-creating-a-jira-project.md)
- [What options are available for documentation publication?](../articles/what-options-are-available-for-documentation-publication.md)
- [How is version control ensured for configuration items defined in Jira?](../articles/how-is-version-control-ensured-for-configuration-items-defined-in-jira.md)
- [What is a configuration item?](../articles/what-is-a-configuration-item.md)
- [Why am I unable to access or sign off on a ticket in Jira using the approvals widget?](../articles/why-am-i-unable-to-access-or-sign-off-on-a-ticket-in-jira-using-the-approvals.md)
- [What is the difference between organization permissions and project permissions in Ketryx?](../articles/what-is-the-difference-between-organization-permissions-and-project-permissions.md)
- [How do I delete a configuration item?](../articles/how-do-i-delete-a-configuration-item.md)
- [How do I create and organize my Architecture Diagram in Ketryx. Why would I need it?](../articles/how-do-i-create-and-organize-my-architecture-diagram-in-ketryx-why-would-i-need.md)
- [What are long-lived and point-wise (short-lived) configuration items? What are the differences between the two?](../articles/what-are-long-lived-and-point-wise-short-lived-configuration-items-what-are-the.md)
- [For a software item specification, what is the purpose of the "Input" and "Output" field in Jira?](../articles/for-a-software-item-specification-what-is-the-purpose-of-the-input-and-output.md)
- [What is the relation between requirements and specifications? How should I differentiate and manage requirements and specifications?](../articles/what-is-the-relation-between-requirements-and-specifications-how-should-i.md)
- [Can I use Epics and Stories as Design items?](../articles/can-i-use-epics-and-stories-as-design-items.md)
- [Cross Project Referencing](../articles/cross-project-referencing.md)

## Software Release Process

- [Why is my item unexpectedly being moved back to Resolved after being approved?](../articles/why-is-my-item-unexpectedly-being-moved-back-to-resolved-after-being-approved.md)
- [Why can't I exclude items that are incorporated from another project through cross-project referencing?](../articles/why-can-t-i-exclude-items-that-are-incorporated-from-another-project-through.md)
- [Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?](../articles/why-does-the-documents-approved-field-in-the-release-checklist-show-as.md)
- [How does Ketryx update users on new features?](../articles/how-does-ketryx-update-users-on-new-features.md)
- [What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?](../articles/what-if-i-attempt-to-approve-an-item-from-the-all-items-screen-i-go-through-the.md)
- [Can I archive document templates or store drafts somewhere in Ketryx?](../articles/can-i-archive-document-templates-or-store-drafts-somewhere-in-ketryx.md)
- [Can item types or Source IDs be explicitly labeled (e.g., “SYSREQ” for System Requirements, “UNREQ” for User Needs Requirements) instead of the generic “REQ” format?](../articles/can-item-types-or-source-ids-be-explicitly-labeled-e-g-sysreq-for-system.md)
- [How can I lock items for a release baseline?](../articles/how-can-i-lock-items-for-a-release-baseline.md)
- [Why don't I see an approval button for my release documentation?](../articles/why-don-t-i-see-an-approval-button-for-my-release-documentation.md)
- [What are unchecked items?](../articles/what-are-unchecked-items.md)
- [I'm using the AI generated summary in my release document template, why am I not getting a response?](../articles/i-m-using-the-ai-generated-summary-in-my-release-document-template-why-am-i-not.md)
- [How can I see which items need to be approved by a specific group?](../articles/how-can-i-see-which-items-need-to-be-approved-by-a-specific-group.md)
- [Why do my release documents require an update when no changes have been made?](../articles/why-do-my-release-documents-require-an-update-when-no-changes-have-been-made.md)
- [I have versions of my product that I have already released and completed migration into Ketryx. How can I use them as a baseline for my Ketryx project?](../articles/i-have-versions-of-my-product-that-i-have-already-released-and-completed.md)
- [How does Ketryx manage product releases that involve cross-project referencing when different versions are utilized in the subsystem projects?](../articles/how-does-ketryx-manage-product-releases-that-involve-cross-project-referencing.md)
- [How does Ketryx enable users to work on multiple versions and deployments for the same project?](../articles/how-does-ketryx-enable-users-to-work-on-multiple-versions-and-deployments-for.md)
- [How can I make document templates require approval?](../articles/how-can-i-make-document-templates-require-approval.md)
- [Does Ketryx have an automated mechanism to send documents from one system to another once they are approved?](../articles/does-ketryx-have-an-automated-mechanism-to-send-documents-from-one-system-to.md)
- [How could I effectively use change request items in Ketryx? What are some common practices?](../articles/how-could-i-effectively-use-change-request-items-in-ketryx-what-are-some-common.md)
- [How do I view the approvals and approval history?](../articles/how-do-i-view-the-approvals-and-approval-history.md)
- [What are the Ketryx default release documents and what are the documents omitted by default? How do I re-include them in my release?](../articles/what-are-the-ketryx-default-release-documents-and-what-are-the-documents.md)
- [We use a different version numbering system from the default Ketryx numbering (major.minor.patch), how can I configure this?](../articles/we-use-a-different-version-numbering-system-from-the-default-ketryx-numbering.md)
- [I See 1/1 approvals on a ticket. However, Jira still says that I need the owner to sign.](../articles/i-see-1-1-approvals-on-a-ticket-however-jira-still-says-that-i-need-the-owner.md)

## Supply Chain Management Software Dependencies

- [SBOM Transitive Dependencies](../articles/sbom-transitive-dependencies.md)
- [Can I use an external vulnerability scanner and report those results to Ketryx?](../articles/can-i-use-an-external-vulnerability-scanner-and-report-those-results-to-ketryx.md)
- [How can I clear my SBOM that I uploaded via the Build API?](../articles/how-can-i-clear-my-sbom-that-i-uploaded-via-the-build-api.md)
- [How can I update my SBOM that I already uploaded through the Ketryx Build API?](../articles/how-can-i-update-my-sbom-that-i-already-uploaded-through-the-ketryx-build-api.md)
- [How can I set up post-market vulnerability notifications for a specific release?](../articles/how-can-i-set-up-post-market-vulnerability-notifications-for-a-specific-release.md)
- [Can I use Ketryx to document threat models in my system?](../articles/can-i-use-ketryx-to-document-threat-models-in-my-system.md)
- [Does Ketryx support C# dependency scanning?](../articles/does-ketryx-support-c-dependency-scanning.md)
- [Why are there differences between the vulnerabilities shown in the SBOM module and on the Vulnerability page?](../articles/why-are-there-differences-between-the-vulnerabilities-shown-in-the-sbom-module.md)
- [Why are there fewer dependencies in the Ketryx SBOM module than parsed and shown on the build page?](../articles/why-are-there-fewer-dependencies-in-the-ketryx-sbom-module-than-parsed-and.md)
- [Do open source SBOM generation tools introduce risk?](../articles/do-open-source-sbom-generation-tools-introduce-risk.md)
- [I submitted a spdx file via the Build API. Why aren't any or all dependencies loading in Ketryx?](../articles/i-submitted-a-spdx-file-via-the-build-api-why-aren-t-any-or-all-dependencies.md)
- [Can Ketryx scan for dependencies outside of the built-in dependency scanner languages?](../articles/can-ketryx-scan-for-dependencies-outside-of-the-built-in-dependency-scanner.md)
- [What languages does Ketryx built-in dependency scanning support?](../articles/what-languages-does-ketryx-built-in-dependency-scanning-support.md)
- [How frequently does Ketryx scan the repository?](../articles/how-frequently-does-ketryx-scan-the-repository.md)
- [How is our connected source code repository processed by Ketryx?](../articles/how-is-our-connected-source-code-repository-processed-by-ketryx.md)
- [How can I use "Release ref pattern" for connected repositories in the Ketryx project settings?](../articles/how-can-i-use-release-ref-pattern-for-connected-repositories-in-the-ketryx.md)
- [How can I use "Analyzed branch or tag" for connected repositories in the Ketryx project settings?](../articles/how-can-i-use-analyzed-branch-or-tag-for-connected-repositories-in-the-ketryx.md)
- [Can I restrict which files from my repository are considered when Ketryx scans for dependencies?](../articles/can-i-restrict-which-files-from-my-repository-are-considered-when-ketryx-scans.md)
- [What is the difference between the release vulnerability report and the "on-demand" vulnerability report data grid option on the Vulnerabilities page?](../articles/what-is-the-difference-between-the-release-vulnerability-report-and-the-on.md)
- [Can I use Ketryx for C# dependencies management if I have Snyk or FOSSA?](../articles/can-i-use-ketryx-for-c-dependencies-management-if-i-have-snyk-or-fossa.md)
- [How do I have each component of my medical device upload an SBOM independently? When using the GitHub action to upload an SBOM, why does a specific version override the content of what I had previously uploaded?](../articles/how-do-i-have-each-component-of-my-medical-device-upload-an-sbom-independently.md)
- [If we utilize different scanners, does Ketryx take this into account so we know what we have mitigated and what we haven't?](../articles/if-we-utilize-different-scanners-does-ketryx-take-this-into-account-so-we-know.md)
- [Does Ketryx integrate with multiple vulnerability scanners beyond what is native in Ketryx?](../articles/does-ketryx-integrate-with-multiple-vulnerability-scanners-beyond-what-is.md)
- [How does Ketryx manage vulnerabilities as opposed to product and patient related risks?](../articles/how-does-ketryx-manage-vulnerabilities-as-opposed-to-product-and-patient.md)
- [How do I enable transitive dependencies for my SBOM?](../articles/how-do-i-enable-transitive-dependencies-for-my-sbom.md)
- [Why don't cybersecurity risk management fields copy over across all projects that share a repository in the SBoM module? Do I have to copy over information from the other project or is there an easy way to move this data?](../articles/why-don-t-cybersecurity-risk-management-fields-copy-over-across-all-projects.md)
- [Does Ketryx offer integration with Git but not with GitHub for managing requirements, specifications, and test cases? Should these be written as markdown files instead of GitHub issues?](../articles/does-ketryx-offer-integration-with-git-but-not-with-github-for-managing.md)
- [What package managers does Ketryx support and and how does Ketryx utilize these package managers for its operations?](../articles/what-package-managers-does-ketryx-support-and-and-how-does-ketryx-utilize-these.md)
- [What are "used dependencies"?](../articles/what-are-used-dependencies.md)
- [How can I add a private repository?](../articles/how-can-i-add-a-private-repository.md)
- [How can I use the SOUP dependency analysis feature?](../articles/how-can-i-use-the-soup-dependency-analysis-feature.md)

## Milestones

- [Who is able to approve milestone documents? How do you control who is able to approve milestone documents? Why can't I approve a milestone document?](../articles/who-is-able-to-approve-milestone-documents-how-do-you-control-who-is-able-to.md)

## Test Management

- [Why do my automatic test executions appear blank or seem like they disappeared?](../articles/why-do-my-automatic-test-executions-appear-blank-or-seem-like-they-disappeared.md)
- [How do I ensure my Test Cases are controlled before I create Test Executions?](../articles/how-do-i-ensure-my-test-cases-are-controlled-before-i-create-test-executions.md)
- [How do Ketryx's Testing Features Compare to Xray's?](../articles/how-do-ketryx-s-testing-features-compare-to-xray-s.md)
- [Where do I find the approve test plan button?](../articles/where-do-i-find-the-approve-test-plan-button.md)
- [Which fields copy from Test Cases to Test Executions when creating executions?](../articles/which-fields-copy-from-test-cases-to-test-executions-when-creating-executions.md)
- [Why is the number of Test Cases in the Testing report different from the number of included Test Cases?](../articles/why-is-the-number-of-test-cases-in-the-testing-report-different-from-the-number.md)
- [How do I troubleshoot issues with Xray?](../articles/how-do-i-troubleshoot-issues-with-xray.md)
- [Why are my Xray Test steps not showing up or updating in the Ketryx UI?](../articles/why-are-my-xray-test-steps-not-showing-up-or-updating-in-the-ketryx-ui.md)
- [How do Xray items link with other items compared to Jira items?](../articles/how-do-xray-items-link-with-other-items-compared-to-jira-items.md)
- [Why am I having a problem with creating a Xray test execution for a corresponding Xray test plan?](../articles/why-am-i-having-a-problem-with-creating-a-xray-test-execution-for-a.md)
- [Why are my tests showing up as 'AT' in the traceability module?](../articles/why-are-my-tests-showing-up-as-at-in-the-traceability-module.md)
- [Can I have multiple effective Test Executions for a single Test Case in a version?](../articles/can-i-have-multiple-effective-test-executions-for-a-single-test-case-in-a.md)
- [Is it possible to pull test executions from previous releases into the current version?](../articles/is-it-possible-to-pull-test-executions-from-previous-releases-into-the-current.md)
- [How do Xray item types compare with Ketryx item types?](../articles/how-do-xray-item-types-compare-with-ketryx-item-types.md)
- [How do I add Xray items to Jira and see them in Ketryx?](../articles/how-do-i-add-xray-items-to-jira-and-see-them-in-ketryx.md)
- [How do I exclude test cases in bulk?](../articles/how-do-i-exclude-test-cases-in-bulk.md)
- [Does Ketryx support automated testing in YAML?](../articles/does-ketryx-support-automated-testing-in-yaml.md)
- [How do I create test executions in bulk?](../articles/how-do-i-create-test-executions-in-bulk.md)
- [Does Ketryx integrate with Xray?](../articles/does-ketryx-integrate-with-xray.md)
- [Are there attributes you can assign to each test case?](../articles/are-there-attributes-you-can-assign-to-each-test-case.md)
- [How do you differentiate between test items that are part of verification testing and the ones that belong to validation testing?](../articles/how-do-you-differentiate-between-test-items-that-are-part-of-verification.md)
- [For automated tests in Github, does integration require the project to use a specific syntax or can you work with the conventions the project already uses? Will the integration require us to change how we write automated tests?](../articles/for-automated-tests-in-github-does-integration-require-the-project-to-use-a.md)
- [Are the tests in the sample project that Ketryx provided manually created? Most of them do not have steps or expected behavior.](../articles/are-the-tests-in-the-sample-project-that-ketryx-provided-manually-created-most.md)
- [Would I still be in compliance if I have the "require automated test to be associated with test cases" setting disabled?](../articles/would-i-still-be-in-compliance-if-i-have-the-require-automated-test-to-be.md)

## Risk Management

- [I only have one p value - can I remove the other field from the risk screen?](../articles/i-only-have-one-p-value-can-i-remove-the-other-field-from-the-risk-screen.md)
- [Can I use the Jira External Systems Importer to import my risk items, along with their risk matrices?](../articles/can-i-use-the-jira-external-systems-importer-to-import-my-risk-items-along-with.md)
- [How can I filter and manage risks of different types?](../articles/how-can-i-filter-and-manage-risks-of-different-types.md)
- [Why is the Risk edit screen showing errors when I try to save?](../articles/why-is-the-risk-edit-screen-showing-errors-when-i-try-to-save.md)
- [What appears in the "Identification of characteristics related to safety" section of the Risk Management File?](../articles/what-appears-in-the-identification-of-characteristics-related-to-safety-section.md)

## Traceability

- [How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?](../articles/how-could-i-create-and-manage-requirements-software-item-specifications-and-v.md)
- [Can I link a Change Request to a Document at the Organization-level?](../articles/can-i-link-a-change-request-to-a-document-at-the-organization-level.md)
- [Why is my traceability widget not appearing on synced items in Jira?](../articles/why-is-my-traceability-widget-not-appearing-on-synced-items-in-jira.md)
- [Why Can’t I Template My Additional Traceability Matrix?](../articles/why-can-t-i-template-my-additional-traceability-matrix.md)
- [What determines ‘full traceability’ in the release checklist?](../articles/what-determines-full-traceability-in-the-release-checklist.md)
- [Why is my new trace widget link not in a Ketryx custom link field in Jira?](../articles/why-is-my-new-trace-widget-link-not-in-a-ketryx-custom-link-field-in-jira.md)
- [Can I create a new/custom Ketryx relation type for the traceability widget?](../articles/can-i-create-a-new-custom-ketryx-relation-type-for-the-traceability-widget.md)
- [How do the 'to' and 'from' filters work in a custom document template?](../articles/how-do-the-to-and-from-filters-work-in-a-custom-document-template.md)
- [Does Ketryx Support Multiple Traceability Matrices?](../articles/does-ketryx-support-multiple-traceability-matrices.md)
- [Can Ketryx convert our existing Jira native links to Ketryx custom relational fields?](../articles/can-ketryx-convert-our-existing-jira-native-links-to-ketryx-custom-relational.md)
- [Why isn't the Traceability module in Ketryx showing a direct trace to items one-step removed?](../articles/why-isn-t-the-traceability-module-in-ketryx-showing-a-direct-trace-to-items-one.md)
- [Can we add another level in traceability to link System Requirements to Hardware or Software Requirements for more detailed subsystem traceability?](../articles/can-we-add-another-level-in-traceability-to-link-system-requirements-to.md)
- [Can a System Requirement trace from a Risk, in addition to a parent User Need Requirement, especially when identified during a preliminary risk assessment?](../articles/can-a-system-requirement-trace-from-a-risk-in-addition-to-a-parent-user-need.md)
- [What is a cyclic relationship between configuration items? Why won't my traceability widget load?](../articles/what-is-a-cyclic-relationship-between-configuration-items-why-won-t-my.md)
- [How do I remove unrelated test cases from my requirements traceability matrix?](../articles/how-do-i-remove-unrelated-test-cases-from-my-requirements-traceability-matrix.md)
- [How does the requirements traceability matrix (RTM) work? How do I complete my RTM?](../articles/how-does-the-requirements-traceability-matrix-rtm-work-how-do-i-complete-my-rtm.md)
- [What are the benefits of using a system of system approach? What is a System of Systems?](../articles/what-are-the-benefits-of-using-a-system-of-system-approach-what-is-a-system-of.md)
- [For Git-based configuration items, how does Ketryx ensure bidirectional traceability between items?](../articles/for-git-based-configuration-items-how-does-ketryx-ensure-bidirectional.md)
- [Does Ketryx show cross-referenced items in the requirements traceability matrix (RTM)? If so, how do I enable this?](../articles/does-ketryx-show-cross-referenced-items-in-the-requirements-traceability-matrix.md)
- [What is the difference between "used" relationship versus a "parent" relationship?](../articles/what-is-the-difference-between-used-relationship-versus-a-parent-relationship.md)
- [I have a requirement that says "Validation test case missing" even though I have it linked to a software item spec and a test case. What am I missing?](../articles/i-have-a-requirement-that-says-validation-test-case-missing-even-though-i-have.md)
- [Why does Ketryx introduce custom relation fields rather than using Jira's native links?](../articles/why-does-ketryx-introduce-custom-relation-fields-rather-than-using-jira-s.md)

## Git Based Configuration Items

- [Does Ketryx support Git-based risks?](../articles/does-ketryx-support-git-based-risks.md)
- [How can I display Git-based repository Item IDs in my release documents?](../articles/how-can-i-display-git-based-repository-item-ids-in-my-release-documents.md)
- [For mono repositories connecting to Ketryx, can you split depending on what module within a given mono repo?](../articles/for-mono-repositories-connecting-to-ketryx-can-you-split-depending-on-what.md)
- [Which file types from github does Ketryx support?](../articles/which-file-types-from-github-does-ketryx-support.md)
- [Can I link git-based Software Items Specifications to dependencies, in Git?](../articles/can-i-link-git-based-software-items-specifications-to-dependencies-in-git.md)
- [How do we get documentation to reflect git-based configuration items?](../articles/how-do-we-get-documentation-to-reflect-git-based-configuration-items.md)
- [How does Ketryx ensure that unique IDs are created for git-based configuration items?](../articles/how-does-ketryx-ensure-that-unique-ids-are-created-for-git-based-configuration.md)

## Advanced Settings

- [How do I write KQL to find items with empty fields?](../articles/how-do-i-write-kql-to-find-items-with-empty-fields.md)
- [What are my options for electronic signatures in Ketryx?](../articles/what-are-my-options-for-electronic-signatures-in-ketryx.md)
- [Why are the changes that I made to advanced settings not syncing in my project?](../articles/why-are-the-changes-that-i-made-to-advanced-settings-not-syncing-in-my-project.md)
- [Why is my custom item type not showing up with default realtions?](../articles/why-is-my-custom-item-type-not-showing-up-with-default-realtions.md)
- [How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?](../articles/how-can-i-make-a-custom-read-only-field-with-a-default-value-appear-only-for-a.md)
- [What is the "Reference as a used service" check box for?](../articles/what-is-the-reference-as-a-used-service-check-box-for.md)
- [Do system-level controls apply to custom item types?](../articles/do-system-level-controls-apply-to-custom-item-types.md)
- [Why are my statuses in Jira not syncing to the correct states in Ketryx?](../articles/why-are-my-statuses-in-jira-not-syncing-to-the-correct-states-in-ketryx.md)
- [For fields in Jira with field types "Paragraph" and “Number,” how do I add them into custom item fields configuration?](../articles/for-fields-in-jira-with-field-types-paragraph-and-number-how-do-i-add-them-into.md)
- [Can I change the version number pattern in an existing project?](../articles/can-i-change-the-version-number-pattern-in-an-existing-project.md)
- [What fields can be retrieved through REST API call?](../articles/what-fields-can-be-retrieved-through-rest-api-call.md)
- [Can an item retain its approvals when transitioning from a controlled status (e.g., Closed/Approved) to 'Obsolete'?](../articles/can-an-item-retain-its-approvals-when-transitioning-from-a-controlled-status-e.md)
- [What are the definitions and origins of the change types listed in our Work Instructions (Corrective, Preventive, Adaptive, Perfective), and can these be customized in Ketryx?](../articles/what-are-the-definitions-and-origins-of-the-change-types-listed-in-our-work.md)
- [How do I exclude items with an 'obsolete' status from Ketryx?](../articles/how-do-i-exclude-items-with-an-obsolete-status-from-ketryx.md)
- [Can I connect a Jira Project to Ketryx and then utilize Ketryx items to build out my Jira project without creating items in Jira?](../articles/can-i-connect-a-jira-project-to-ketryx-and-then-utilize-ketryx-items-to-build.md)
- [How do I configure my total probability risk matrix if I do not utilize P1 and P2 values?](../articles/how-do-i-configure-my-total-probability-risk-matrix-if-i-do-not-utilize-p1-and.md)
- [If I want a specific approval rule to only apply to certain types of requirements, is that possible and how do I configure Ketryx?](../articles/if-i-want-a-specific-approval-rule-to-only-apply-to-certain-types-of.md)
- [How do I map relation names to Ketryx relation types when fetching data from Jira?](../articles/how-do-i-map-relation-names-to-ketryx-relation-types-when-fetching-data-from.md)
- [How do I create a custom item type in Ketryx?](../articles/how-do-i-create-a-custom-item-type-in-ketryx.md)
- [Are the signatures in Jira part 11 compliant or just the final document signatures?](../articles/are-the-signatures-in-jira-part-11-compliant-or-just-the-final-document.md)
- [How can I upload a CycloneDX Artifact through Build API?](../articles/how-can-i-upload-a-cyclonedx-artifact-through-build-api.md)
- [What Advanced Settings should I change when I "Use existing Jira configuration" for a new Ketryx Project](../articles/what-advanced-settings-should-i-change-when-i-use-existing-jira-configuration.md)
- [Can I reverse a change in Jira and Ketryx?](../articles/can-i-reverse-a-change-in-jira-and-ketryx.md)
- [How can I add my own types of requirements in the Ketryx Requirement Type field?](../articles/how-can-i-add-my-own-types-of-requirements-in-the-ketryx-requirement-type-field.md)
- [How can I create a custom field that is also editable in Ketryx?](../articles/how-can-i-create-a-custom-field-that-is-also-editable-in-ketryx.md)
- [Can I omit the need for owner approval for certain items?](../articles/can-i-omit-the-need-for-owner-approval-for-certain-items.md)
- [Can I export Risk items from Ketryx?](../articles/can-i-export-risk-items-from-ketryx.md)
- [Can I change the timezone on my templated documents?](../articles/can-i-change-the-timezone-on-my-templated-documents.md)
- [How do I change the tag delimiter in a templated document?](../articles/how-do-i-change-the-tag-delimiter-in-a-templated-document.md)
- [Can Ketryx invalidate items that use custom workflows?](../articles/can-ketryx-invalidate-items-that-use-custom-workflows.md)

## Ketryx Agents and Assistant

- [How is my data secured when using Ketryx AI features?](../articles/how-is-my-data-secured-when-using-ketryx-ai-features.md)
- [Can I use Ketryx to create an agent that connects to a Large Language Model (LLM) via API or MCP to generate documents like grant applications, FDA pre-submission documents, or 60601 testing checklists? Can this agent use my data in Ketryx as well as the](../articles/can-i-use-ketryx-to-create-an-agent-that-connects-to-a-large-language-model-llm.md)
- [Are there any industries that could see particular benefits from these agents?](../articles/are-there-any-industries-that-could-see-particular-benefits-from-these-agents.md)
- [What challenges/industry gaps do these agents seek to address?](../articles/what-challenges-industry-gaps-do-these-agents-seek-to-address.md)
- [How do Ketryx Agents differ from other agents?](../articles/how-do-ketryx-agents-differ-from-other-agents.md)
- [Can I connect the agents to my ALM system where I manage requirements?](../articles/can-i-connect-the-agents-to-my-alm-system-where-i-manage-requirements.md)
- [How can we customize the agents?](../articles/how-can-we-customize-the-agents.md)
- [How do you validate the agents? Do you have to validate them as they keep learning or as the model is updated?](../articles/how-do-you-validate-the-agents-do-you-have-to-validate-them-as-they-keep.md)
- [Where do Ketryx Agents source their data, and what access do they have to my data?](../articles/where-do-ketryx-agents-source-their-data-and-what-access-do-they-have-to-my-data.md)
- [Do Ketryx Agents train on our data?](../articles/do-ketryx-agents-train-on-our-data.md)