---
title: "Why are my Xray Test steps not showing up or updating in the Ketryx UI?"
description: "If you are looking at your Xray test in Ketryx and the “Steps” field is not populating or not updating there is a high probability that there is an issue with your Xray API key, and it is preventing a sync with Ketryx."
category: "Frequently Asked Questions"
section: "Test Management"
keywords: ["xray", "updating", "api key", "client id", "showing", "steps", "secret", "ui"]
source_url: "https://support.ketryx.com/hc/en-us/articles/38339504200205-Why-are-my-Xray-Test-steps-not-showing-up-or-updating-in-the-Ketryx-UI"
last_reviewed: 2026-06-11
---

# Why are my Xray Test steps not showing up or updating in the Ketryx UI?

> **In short:** If you are looking at your Xray test in Ketryx and the “Steps” field is not populating or not updating there is a high probability that there is an issue with your Xray API key, and it is preventing a sync with Ketryx.

If you are looking at your Xray test in Ketryx and the “Steps” field is not populating or not updating there is a high probability that there is an issue with your Xray API key, and it is preventing a sync with Ketryx. To fix this issue, follow these steps:

01. Optional: set "Steps" and "Xray data" as Uncontrolled field items at the organization or project level. Use of the [uncontrolled field names](https://docs.ketryx.com/reference/advanced-settings#uncontrolled-field-names) advanced setting supports updating of fields without impacting items in a controlled state. This configuration should be removed at the end of the FAQ if utilized.
02. Go to Jira, then Xray > API Keys
03. Create an API Key. Save the Client ID/Secret to a secure location that you can reference like 1Password
04. Go to Ketryx Connections at the organizational level
05. Delete the existing Client ID and Client Secret of the old API key
06. Replace the Client ID and Client Secret with the new API key information that you created in step 3.
07. Save changes in the Ketryx Connections page
08. From superuser mode, go into the projects that are affected by the API connection to Xray and go into Internal Configuration
09. Perform a full sync with Jira
10. Verify that Xray steps have synced in Ketryx in your affected projects

## Related articles

- [How do I add Xray items to Jira and see them in Ketryx?](how-do-i-add-xray-items-to-jira-and-see-them-in-ketryx.md)
- [Does Ketryx integrate with Xray?](does-ketryx-integrate-with-xray.md)
- [How do I troubleshoot issues with Xray?](how-do-i-troubleshoot-issues-with-xray.md)
- [Why am I having a problem with creating a Xray test execution for a corresponding Xray test plan?](why-am-i-having-a-problem-with-creating-a-xray-test-execution-for-a.md)
- [How do Xray item types compare with Ketryx item types?](how-do-xray-item-types-compare-with-ketryx-item-types.md)