The Cost of Quality White Paper - Ketryx Compliance Framework

The Cost of Quality

What is quality and why can it make creating products more expensive? What is the cost of creating high quality products?

Quality is the ability of a product to meet its requirements and customer expectations without issue. It’s the foundation of any product, from its development to its introduction to consumers. Without it, businesses waste resources and labor, lose time, jeopardize sales and market share, and risk financial penalties.

Cost of Quality (CoQ) is the total cost of efforts and resources a company uses to ensure a quality product and mitigate negative consequences. Understandably, achieving quality is an involved process, requiring continual vigilance.