Advanced Settings – Ketryx

Frequently Asked Questions

How do I write KQL to find items with empty fields?

What are my options for electronic signatures in Ketryx?

Why are the changes that I made to advanced settings not syncing in my project?

Why is my custom item type not showing up with default relations?

How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?

What is the "Reference as a used service" check box for?

Do system-level controls apply to custom item types?

Why are my statuses in Jira not syncing to the correct states in Ketryx?

For fields in Jira with field types "Paragraph" and “Number,” how do I add them into custom item fields configuration?

Can I change the version number pattern in an existing project?

What fields can be retrieved through REST API call?

Can an item retain its approvals when transitioning from a controlled status (e.g., Closed/Approved) to 'Obsolete'?

What are the definitions and origins of the change types listed in our Work Instructions (Corrective, Preventive, Adaptive, Perfective), and can these be customized in Ketryx?

How do I exclude items with an 'obsolete' status from Ketryx?

Can I connect a Jira Project to Ketryx and then utilize Ketryx items to build out my Jira project without creating items in Jira?

How do I configure my total probability risk matrix if I do not utilize P1 and P2 values?

If I want a specific approval rule to only apply to certain types of requirements, is that possible and how do I configure Ketryx?

How do I map relation names to Ketryx relation types when fetching data from Jira?

How do I create a custom item type in Ketryx?

Are the signatures in Jira part 11 compliant or just the final document signatures?

How can I upload a CycloneDX Artifact through Build API?

What Advanced Settings should I change when I "Use existing Jira configuration" for a new Ketryx Project

Can I reverse a change in Jira and Ketryx?

How can I add my own types of requirements in the Ketryx Requirement Type field?

How can I create a custom field that is also editable in Ketryx?

Can I omit the need for owner approval for certain items?

Can I export Risk items from Ketryx?

Can I change the timezone on my templated documents?

How do I change the tag delimiter in a templated document?

Can Ketryx invalidate items that use custom workflows?