# Frequently Asked Questions

### [How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?](https://support.ketryx.com/hc/en-us/articles/24718797372173-How-could-I-create-and-manage-requirements-software-item-specifications-and-V-V-tests-in-Ketryx)

### [Can I link a Change Request to a Document at the Organization-level?](https://support.ketryx.com/hc/en-us/articles/42054275357709-Can-I-link-a-Change-Request-to-a-Document-at-the-Organization-level)

### [Why is my traceability widget not appearing on synced items in Jira?](https://support.ketryx.com/hc/en-us/articles/40768509491981-Why-is-my-traceability-widget-not-appearing-on-synced-items-in-Jira)

### [Why Can’t I Template My Additional Traceability Matrix?](https://support.ketryx.com/hc/en-us/articles/38927655688077-Why-Can-t-I-Template-My-Additional-Traceability-Matrix)

### [What determines ‘full traceability’ in the release checklist?](https://support.ketryx.com/hc/en-us/articles/38723354067341-What-determines-full-traceability-in-the-release-checklist)

### [Why is my new trace widget link not in a Ketryx custom link field in Jira?](https://support.ketryx.com/hc/en-us/articles/38327414171149-Why-is-my-new-trace-widget-link-not-in-a-Ketryx-custom-link-field-in-Jira)

### [Can I create a new/custom Ketryx relation type for the traceability widget?](https://support.ketryx.com/hc/en-us/articles/35459225997709-Can-I-create-a-new-custom-Ketryx-relation-type-for-the-traceability-widget)

### [How do the 'to' and 'from' filters work in a custom document template?](https://support.ketryx.com/hc/en-us/articles/35015216385037-How-do-the-to-and-from-filters-work-in-a-custom-document-template)

### [Does Ketryx Support Multiple Traceability Matrices?](https://support.ketryx.com/hc/en-us/articles/34649528754445-Does-Ketryx-Support-Multiple-Traceability-Matrices)

### [Can Ketryx convert our existing Jira native links to Ketryx custom relational fields?](https://support.ketryx.com/hc/en-us/articles/34638792892685-Can-Ketryx-convert-our-existing-Jira-native-links-to-Ketryx-custom-relational-fields)

### [Why isn't the Traceability module in Ketryx showing a direct trace to items one-step removed?](https://support.ketryx.com/hc/en-us/articles/34440058415373-Why-isn-t-the-Traceability-module-in-Ketryx-showing-a-direct-trace-to-items-one-step-removed)

### [Can we add another level in traceability to link System Requirements to Hardware or Software Requirements for more detailed subsystem traceability?](https://support.ketryx.com/hc/en-us/articles/34415657616525-Can-we-add-another-level-in-traceability-to-link-System-Requirements-to-Hardware-or-Software-Requirements-for-more-detailed-subsystem-traceability)

### [Can a System Requirement trace from a Risk, in addition to a parent User Need Requirement, especially when identified during a preliminary risk assessment?](https://support.ketryx.com/hc/en-us/articles/34415439274125-Can-a-System-Requirement-trace-from-a-Risk-in-addition-to-a-parent-User-Need-Requirement-especially-when-identified-during-a-preliminary-risk-assessment)

### [What is a cyclic relationship between configuration items? Why won't my traceability widget load?](https://support.ketryx.com/hc/en-us/articles/34237901175565-What-is-a-cyclic-relationship-between-configuration-items-Why-won-t-my-traceability-widget-load)

### [How do I remove unrelated test cases from my requirements traceability matrix?](https://support.ketryx.com/hc/en-us/articles/29915156792461-How-do-I-remove-unrelated-test-cases-from-my-requirements-traceability-matrix)

### [How does the requirements traceability matrix (RTM) work? How do I complete my RTM?](https://support.ketryx.com/hc/en-us/articles/26435535693581-How-does-the-requirements-traceability-matrix-RTM-work-How-do-I-complete-my-RTM)

### [What are the benefits of using a system of system approach? What is a System of Systems?](https://support.ketryx.com/hc/en-us/articles/25923379589389-What-are-the-benefits-of-using-a-system-of-system-approach-What-is-a-System-of-Systems)

### [For Git-based configuration items, how does Ketryx ensure bidirectional traceability between items?](https://support.ketryx.com/hc/en-us/articles/25423420246797-For-Git-based-configuration-items-how-does-Ketryx-ensure-bidirectional-traceability-between-items)

### [Does Ketryx show cross-referenced items in the requirements traceability matrix (RTM)? If so, how do I enable this?](https://support.ketryx.com/hc/en-us/articles/24478467423629-Does-Ketryx-show-cross-referenced-items-in-the-requirements-traceability-matrix-RTM-If-so-how-do-I-enable-this)

### [What is the difference between "used" relationship versus a "parent" relationship?](https://support.ketryx.com/hc/en-us/articles/23125396430093-What-is-the-difference-between-used-relationship-versus-a-parent-relationship)

### [I have a requirement that says "Validation test case missing" even though I have it linked to a software item spec and a test case. What am I missing?](https://support.ketryx.com/hc/en-us/articles/21815382784525-I-have-a-requirement-that-says-Validation-test-case-missing-even-though-I-have-it-linked-to-a-software-item-spec-and-a-test-case-What-am-I-missing)

### [Why does Ketryx introduce custom relation fields rather than using Jira's native links?](https://support.ketryx.com/hc/en-us/articles/21723770012557-Why-does-Ketryx-introduce-custom-relation-fields-rather-than-using-Jira-s-native-links)