# Frequently Asked Questions ## Questions - [Why is my item unexpectedly being moved back to Resolved after being approved?](https://support.ketryx.com/hc/en-us/articles/43983611153549-Why-is-my-item-unexpectedly-being-moved-back-to-Resolved-after-being-approved) - [Why can't I exclude items that are incorporated from another project through cross-project referencing?](https://support.ketryx.com/hc/en-us/articles/43088864761997-Why-can-t-I-exclude-items-that-are-incorporated-from-another-project-through-cross-project-referencing) - [Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?](https://support.ketryx.com/hc/en-us/articles/38327286130445-Why-does-the-Documents-approved-field-in-the-release-checklist-show-as-completed-when-my-generated-documents-are-not-approved) - [How does Ketryx update users on new features?](https://support.ketryx.com/hc/en-us/articles/35720948896653-How-does-Ketryx-update-users-on-new-features) - [What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?](https://support.ketryx.com/hc/en-us/articles/35450683475469-What-if-I-attempt-to-approve-an-item-from-the-All-Items-screen-I-go-through-the-approval-process-and-then-the-item-remains-unapproved) - [Can I archive document templates or store drafts somewhere in Ketryx?](https://support.ketryx.com/hc/en-us/articles/34633672962573-Can-I-archive-document-templates-or-store-drafts-somewhere-in-Ketryx) - [Can item types or Source IDs be explicitly labeled (e.g., “SYSREQ” for System Requirements, “UNREQ” for User Needs Requirements) instead of the generic “REQ” format?](https://support.ketryx.com/hc/en-us/articles/34416142464141-Can-item-types-or-Source-IDs-be-explicitly-labeled-e-g-SYSREQ-for-System-Requirements-UNREQ-for-User-Needs-Requirements-instead-of-the-generic-REQ-format) - [How can I lock items for a release baseline?](https://support.ketryx.com/hc/en-us/articles/33980143806861-How-can-I-lock-items-for-a-release-baseline) - [Why don't I see an approval button for my release documentation?](https://support.ketryx.com/hc/en-us/articles/31298523093773-Why-don-t-I-see-an-approval-button-for-my-release-documentation) - [What are unchecked items?](https://support.ketryx.com/hc/en-us/articles/30938410133005-What-are-unchecked-items) - [I'm using the AI generated summary in my release document template, why am I not getting a response?](https://support.ketryx.com/hc/en-us/articles/29723473871757-I-m-using-the-AI-generated-summary-in-my-release-document-template-why-am-I-not-getting-a-response) - [How can I see which items need to be approved by a specific group?](https://support.ketryx.com/hc/en-us/articles/28062802170125-How-can-I-see-which-items-need-to-be-approved-by-a-specific-group) - [Why do my release documents require an update when no changes have been made?](https://support.ketryx.com/hc/en-us/articles/26724869456397-Why-do-my-release-documents-require-an-update-when-no-changes-have-been-made) - [I have versions of my product that I have already released and completed migration into Ketryx. How can I use them as a baseline for my Ketryx project?](https://support.ketryx.com/hc/en-us/articles/26003278319373-I-have-versions-of-my-product-that-I-have-already-released-and-completed-migration-into-Ketryx-How-can-I-use-them-as-a-baseline-for-my-Ketryx-project) - [How does Ketryx manage product releases that involve cross-project referencing when different versions are utilized in the subsystem projects?](https://support.ketryx.com/hc/en-us/articles/25923850634893--How-does-Ketryx-manage-product-releases-that-involve-cross-project-referencing-when-different-versions-are-utilized-in-the-subsystem-projects) - [How does Ketryx enable users to work on multiple versions and deployments for the same project?](https://support.ketryx.com/hc/en-us/articles/25923740034701-How-does-Ketryx-enable-users-to-work-on-multiple-versions-and-deployments-for-the-same-project) - [How can I make document templates require approval?](https://support.ketryx.com/hc/en-us/articles/25907988118285-How-can-I-make-document-templates-require-approval) - [Does Ketryx have an automated mechanism to send documents from one system to another once they are approved?](https://support.ketryx.com/hc/en-us/articles/25812045910157-Does-Ketryx-have-an-automated-mechanism-to-send-documents-from-one-system-to-another-once-they-are-approved) - [How could I effectively use change request items in Ketryx? What are some common practices?](https://support.ketryx.com/hc/en-us/articles/24932002281997--How-could-I-effectively-use-change-request-items-in-Ketryx-What-are-some-common-practices) - [How do I view the approvals and approval history?](https://support.ketryx.com/hc/en-us/articles/24783872428429-How-do-I-view-the-approvals-and-approval-history) - [What are the Ketryx default release documents and what are the documents omitted by default? How do I re-include them in my release?](https://support.ketryx.com/hc/en-us/articles/24725335342221-What-are-the-Ketryx-default-release-documents-and-what-are-the-documents-omitted-by-default-How-do-I-re-include-them-in-my-release) - [We use a different version numbering system from the default Ketryx numbering (major.minor.patch), how can I configure this?](https://support.ketryx.com/hc/en-us/articles/24545574263309-We-use-a-different-version-numbering-system-from-the-default-Ketryx-numbering-major-minor-patch-how-can-I-configure-this) - [I See 1/1 approvals on a ticket. However, Jira still says that I need the owner to sign.](https://support.ketryx.com/hc/en-us/articles/23123634481549-I-See-1-1-approvals-on-a-ticket-However-Jira-still-says-that-I-need-the-owner-to-sign)