Frequently Asked Questions

Questions

• Why is my item unexpectedly being moved back to Resolved after being approved?

• Why can't I exclude items that are incorporated from another project through cross-project referencing?

• Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?

• How does Ketryx update users on new features?

• What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?

• Can I archive document templates or store drafts somewhere in Ketryx?

• Can item types or Source IDs be explicitly labeled (e.g., “SYSREQ” for System Requirements, “UNREQ” for User Needs Requirements) instead of the generic “REQ” format?

• How can I lock items for a release baseline?

• Why don't I see an approval button for my release documentation?

• What are unchecked items?

• I'm using the AI generated summary in my release document template, why am I not getting a response?

• How can I see which items need to be approved by a specific group?

• Why do my release documents require an update when no changes have been made?

• I have versions of my product that I have already released and completed migration into Ketryx. How can I use them as a baseline for my Ketryx project?

• How does Ketryx manage product releases that involve cross-project referencing when different versions are utilized in the subsystem projects?

• How does Ketryx enable users to work on multiple versions and deployments for the same project?

• How can I make document templates require approval?

• Does Ketryx have an automated mechanism to send documents from one system to another once they are approved?

• How could I effectively use change request items in Ketryx? What are some common practices?

• How do I view the approvals and approval history?

• What are the Ketryx default release documents and what are the documents omitted by default? How do I re-include them in my release?

• We use a different version numbering system from the default Ketryx numbering (major.minor.patch), how can I configure this?

• I See 1/1 approvals on a ticket. However, Jira still says that I need the owner to sign.