# Frequently Asked Questions

## How should I use this FAQ page?
[How should I use this FAQ page?](https://support.ketryx.com/hc/en-us/articles/26298717325965-How-should-I-use-this-FAQ-page)

## How do I contact Ketryx Support?
[How do I contact Ketryx Support?](https://support.ketryx.com/hc/en-us/articles/22958352145421-How-do-I-contact-Ketryx-Support)

## When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?
[When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?](https://support.ketryx.com/hc/en-us/articles/21815027914893-When-I-go-to-my-projects-dashboard-I-no-longer-see-my-project-Where-is-it-How-do-I-switch-between-organizations)

## Does Ketryx support third-party Jira fields?
[Does Ketryx support third-party Jira fields?](https://support.ketryx.com/hc/en-us/articles/42743586493581-Does-Ketryx-support-third-party-Jira-fields)

## Can I access the record of a deleted document in Ketryx?
[Can I access the record of a deleted document in Ketryx?](https://support.ketryx.com/hc/en-us/articles/41897282258957-Can-I-access-the-record-of-a-deleted-document-in-Ketryx)

## Which rich text formats does Ketryx support?
[Which rich text formats does Ketryx support?](https://support.ketryx.com/hc/en-us/articles/40473454761229-Which-rich-text-formats-does-Ketryx-support)

## Do users get email notifications when an assigned item or training document needs approval?
[Do users get email notifications when an assigned item or training document needs approval?](https://support.ketryx.com/hc/en-us/articles/40163730849037-Do-users-get-email-notifications-when-an-assigned-item-or-training-document-needs-approval)

## Why does a formatted numerical list separated by sections have the numbering reset in Ketryx whereas in Jira the list continues?
[Why does a formatted numerical list separated by sections (within the same field) have the numbering reset in Ketryx whereas in Jira the list continues?](https://support.ketryx.com/hc/en-us/articles/39987785321485-Why-does-a-formatted-numerical-list-separated-by-sections-within-the-same-field-have-the-numbering-reset-in-Ketryx-whereas-in-Jira-the-list-continues)

## Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?
[Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?](https://support.ketryx.com/hc/en-us/articles/39987199811469-Why-are-my-items-in-the-Resolved-state-able-to-be-pushed-to-Closed-without-signatures-for-items-in-Jira)

## How to change resolution field in Jira
[How to change resolution field in Jira](https://support.ketryx.com/hc/en-us/articles/39469935708941-How-to-change-resolution-field-in-Jira)

## How do I update my username in Ketryx?
[How do I update my username in Ketryx?](https://support.ketryx.com/hc/en-us/articles/39412459663629-How-do-I-update-my-username-in-Ketryx)

## Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?
[Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?](https://support.ketryx.com/hc/en-us/articles/39333882889229-Why-am-I-getting-an-Invalid-Token-error-and-delayed-verification-email-when-attempting-to-sign-into-Ketryx)

## How do I configure Ketryx so that risks are automatically associated and prompt mitigation or reassessment when a requirement or test is updated?
[How do I configure Ketryx so that risks are automatically associated and prompt mitigation or reassessment when a requirement or test is updated?](https://support.ketryx.com/hc/en-us/articles/38970797940621-How-do-I-configure-Ketryx-so-that-risks-are-automatically-associated-and-prompt-mitigation-or-reassessment-when-a-requirement-or-test-is-updated)

## How do I migrate data into a Ketryx project?
[How do I migrate data into a Ketryx project?](https://support.ketryx.com/hc/en-us/articles/38472623230733-How-do-i-migrate-data-into-a-Ketryx-project)

## What is a Fork Release in Ketryx and what can it be used for?
[What is a Fork Release in Ketryx and what can it be used for?](https://support.ketryx.com/hc/en-us/articles/38269808425357-What-is-a-Fork-Release-in-Ketryx-and-what-can-it-be-used-for)

## How do I remove automated tests (ATs) from Ketryx?
[How do I remove automated tests (ATs) from Ketryx?](https://support.ketryx.com/hc/en-us/articles/37351578161293-How-do-I-remove-automated-tests-ATs-from-Ketryx)

## Why aren't attachments loading to my excel document template?
[Why aren't attachments loading to my excel document template?](https://support.ketryx.com/hc/en-us/articles/37293949628045-Why-aren-t-attachments-loading-to-my-excel-document-template)

## How can I lock multiple records at once?
[How can I lock multiple records at once?](https://support.ketryx.com/hc/en-us/articles/37254143228173-How-can-I-lock-multiple-records-at-once)

## What's the difference between Ketryx's Problem Report and Anomaly Report?
[What's the difference between Ketryx's Problem Report and Anomaly Report?](https://support.ketryx.com/hc/en-us/articles/37200631209741-What-s-the-difference-between-Ketryx-s-Problem-Report-and-Anomaly-Report)

## Why do systems documents and templated documents have different behavior for prompting re-generation?
[Why do systems documents and templated documents have different behavior for prompting re-generation?](https://support.ketryx.com/hc/en-us/articles/37192573748621-Why-do-systems-documents-and-templated-documents-have-different-behavior-for-prompting-re-generation)

## How can I generate ATs in my templated documents?
[How can I generate ATs in my templated documents?](https://support.ketryx.com/hc/en-us/articles/37190412367501-How-can-I-generate-ATs-in-my-templated-documents)

## How do I utilize the Jira API to generate identifier numbers for Ketryx select option fields?
[How do I utilize the Jira API to generate identifier numbers for Ketryx select option fields?](https://support.ketryx.com/hc/en-us/articles/37023732119309-How-do-I-utilize-the-Jira-API-to-generate-identifier-numbers-for-Ketryx-select-option-fields)

## How can I define custom document IDs?
[How can I define custom document IDs?](https://support.ketryx.com/hc/en-us/articles/36224248371981-How-can-I-define-custom-document-IDs)

## How do I import data into my Jira project?
[How do I import data into my Jira project?](https://support.ketryx.com/hc/en-us/articles/36221222607117-How-do-I-import-data-into-my-Jira-project)

## How do I generate a table of contents on custom templated documents?
[How do I generate a table of contents on custom templated documents?](https://support.ketryx.com/hc/en-us/articles/36060719826317-How-do-I-generate-a-table-of-contents-on-custom-templated-documents)

## How can I rename my Organization or Project?
[How can I rename my Organization or Project?](https://support.ketryx.com/hc/en-us/articles/35467614117901-How-can-I-rename-my-Organization-or-Project)

## What if I did not use a service account to connect an integrated system with Ketryx?
[What if I did not use a service account to connect an integrated system with Ketryx?](https://support.ketryx.com/hc/en-us/articles/35449916571149-What-if-I-did-not-use-a-service-account-to-connect-an-integrated-system-with-Ketryx)

## What email account should I use when integrating Ketryx with my other systems?
[What email account should I use when integrating Ketryx with my other systems?](https://support.ketryx.com/hc/en-us/articles/35449305507213-What-email-account-should-I-use-when-integrating-Ketryx-with-my-other-systems)

## How does Ketryx validate integrations?
[How does Ketryx validate integrations?](https://support.ketryx.com/hc/en-us/articles/35197205593997-How-does-Ketryx-validate-integrations)

## How do I export Jira items for a Ketryx migration?
[How do I export Jira items for a Ketryx migration?](https://support.ketryx.com/hc/en-us/articles/35192684635277-How-do-I-export-Jira-items-for-a-Ketryx-migration)