Frequently Asked Questions

Which rich text formats does Ketryx support?

The limitation of Ketryx's Edit form rich-text fields are noted below.

Ketryx's rich-text fields support:

• Bold: Command+B (for Mac) or Ctrl+B (for Windows), or wrap the text around double asterisks "**" or double underline "__"

• Italic: Command+I (for mac) or Ctrl+I (for Windows), or wrap the text around an asterisk "*" or an underline "_"

• Inline code: Wrap the text around "`"

• Bullet point list: Use star "*" or dash "-" - For the next level, click Tab

  • Before saving changes (in the Edit form):

• After saving changes (in the record detail page):

• Underline: Command+U (for Mac) or Ctrl+U (for Windows)

• Strikethrough: Wrap the text in "~"

• Numbering: Use numbers. Note that letter numbering style is not supported (starting with "a", for example, is not supported) - For the next level, click tab

  • Before saving changes (in the Edit form):

• After saving changes (in the record detail page):

• Headings: Type "#" and then space bar. The number of "#" typed is the heading numbering. For instance, if you type "## H2", it is going to be Header #2. Ketryx Edit item form supports up to Heading #6. Example:

H1

H2

H3

H4

H5

H6

Ketryx's rich-text fields do not support:

Note that when a format is not supported, this pop-up will appear in the Edit form:

If you click "Edit anyways", you could still edit the text, but the formatting will not be saved/visible in the record detail page.

• Quote blocks: Commonly can be used with "> " format before the sentence/paragraph
• Inline images: Ketryx's rich-text field currently does not support inline images - An important note for this is that, if you try to add inline image, this pop-up will appear. If you click "Clear and edit", the entire field would be cleared.

For additional information on what rich-text formatting Ketryx support and does not support, particularly related to Jira formatting, please see this page.