Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx? – Ketryx

Frequently Asked Questions

Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?

Alyssa Frostbutter

On occasion, spam filters will click on the linked token in access emails, rendering them invalid for the user. There is a manual token in the access email that should work. Note that the token should stay valid for 24 hours (or until used).