Frequently Asked Questions

What is the process for adding a new user to Ketryx?

To add a new user to Ketryx, there are two main approaches:

1. Inviting users: As an organization member with the "Invite members" permission, you can directly invite new users to your Ketryx organization. Here's how:

• Go to the "Organization" section
• Navigate to "Members"
• Use the "Invite member" button
• Enter the new user's full name and email address

Newly invited members will typically have read-only access by default. Organization owners can adjust permissions as needed.

2. Self-signup: If a user tries to log in with an email address not yet in the system, they will be prompted to sign up. The process involves:

• Filling out a sign-up form with required information (full name, organization)
• Accepting the Terms of Service
• Clicking "Sign up and receive a login link" to complete the process

It's important to note that Ketryx staff do not typically add users or manage group memberships. Your organization's owners should handle this with appropriate privileges.

After a new user is added, organization owners can further manage their permissions and group memberships as needed.