# Frequently Asked Questions

# How do I contact Ketryx Support?

Lee Chickering

This article describes the different ways you can contact Ketryx Support and what information you should include.

At [support.ketryx.com](http://support.ketryx.com/), submit a request using the request form at the top right of the screen:

If you are experiencing a critical issue that is impacting your production use of Ketryx, it is crucial to include the following information to enable our team to address the issue as quickly as possible.

- Description of the business impact
- Description of the observed behavior: A short, coherent description of the problem and the date/time when the issue first began
- URL: Link to the page or where the problem occurs, or the all items screen in the project you are working in

For non-critical issues, you can also reach out through our customer support email ( [support@ketryx.com](mailto:support@ketryx.com)), or by submitting a query via our [website's contact form](/content/contact-us/index.html). Our support team is dedicated to providing prompt and helpful responses to ensure all your queries are resolved. Additionally, consider checking our [manuals and work instructions](https://docs.ketryx.com/Nfv9ttHxYK0eaVZFq3wl/) and [FAQs and videos](https://support.ketryx.com/hc/en-us) on our Support center where we may have shared insights or solutions to similar questions.