What is the difference between the "Open" and "In Progress" states? – Ketryx
Frequently Asked Questions
What is the difference between the "Open" and "In Progress" states?
Open - The item is proposed.
In Progress - The item proposal is being drafted into a final proposal. The ticket can be reviewed and edited.
See MAN-01 Ketryx Lifecycle Management Section 2.1.2 Configuration Items for more information.